Assistant Operations Manager - Lake Haven Shopping Centre

We exist to enrich community experiences. We reimagine destinations of the future, creating places where people love to connect. We do this by creating unique and relevant consumer experiences, delivering compelling value to our retail partners and striving for excellence in everything we do.


Lake Haven Centre is a single-level sub regional shopping centre and business park located approximately 10kms north-east of Wyong on the Central Coast of NSW, approximately 90 minutes from Sydney. The centre is anchored by Kmart, Woolworths, Coles and Aldi, and includes over 80 specialty stores. Lake Haven Centre is the destination of choice and dominant centre in the trade area, providing local residents and families with a convenient fresh food and everyday shopping experience.


The role of the Assistant Operations Manager is to assist in the day to day running of the Centre, ensuring it is maintained to the agreed standards and that customer and tenant satisfaction levels are achieved. Key responsibilities of this role include the management of the tenancy delivery program and all maintenance issues within the centre whilst managing contractors and liaising with various internal and external stakeholders across the Centre. You will also support the Operations Manager with financial reporting requirements as needed.


Key responsibilities include:

  • Support the Operations Manager in the maintenance of the centre to maximise customer and retailer satisfaction
  • Ensure regulatory compliance and risk management is achieved through the management of contractor services, reporting, EPC and ECO participation and management of retailer and staff emergency training
  • Control all Centre maintenance issues and ensure required targets are met where relevant (e.g. service level KPI’s)
  • Manage tenancy delivery process
  • Assist with other operational activities as required, including WHS planning, budgeting and cost management


Previous experience in a similar role, ideally within shopping centre facilities management will be highly regarded as will your solid technical knowledge of building operations and legislation including regulatory compliance, contractor management capability and Workplace Health & Safety (WH&S). A background in construction and shop-fitting (or similar), with strong project management skills and an understanding of the mechanics of project management and managing costs would also be beneficial.  Excellent commercial acumen and stakeholder management skills are a must.


We’re proud of our collaborative team culture and as a member of the Centre management team; you will also be required to support the team with any emergency situations that may arise.


Our values cultivate a culture that encourages our 1300+ team members to be curious, agile, passionate and committed. At Vicinity we embrace difference. We are committed to creating an inclusive work environment that supports diversity and flexibility.



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