Customer Service Officer - Chatswood Chase Shopping Centre

We exist to enrich community experiences. We reimagine destinations of the future, creating places where people love to connect. We do this by creating unique and relevant consumer experiences, delivering compelling value to our retail partners and striving for excellence in everything we do.


Chatswood Chase Sydney is a four-level major regional shopping centre located approximately 8kms north of Sydney’s CBD in the affluent north shore suburb of Chatswood. Anchored by David Jones, Kmart and Coles, and brings together a carefully curated selection of more than 200 specialty retailers including leading fashion, homewares and fresh food. Chatswood Chase Sydney features iconic international and Australian designer brands such as Apple, Hugo Boss, Ralph Lauren, Max and Co, Furla, Coach, Zimmerman, Mecca Cosmetica, Nespresso, Williams Sonoma, West Elm and Pottery Barn.


Our Shopping Centre Teams promote difference and diversity and foresee that this will greatly contribute to making Vicinity Centres an awesome place to work.


We are currently looking for a Customer Service Officer to join our concierge desk on a casual basis. This is a customer-facing role so the ability to think on your feet whilst displaying a positive and friendly approach. We pride ourselves on providing a consistently strong customer experience at all times at Chatswood Chase Shopping Centre and this role is critical in ensuring that standard is maintained.


What will success look like?

  • Central communication point for directions, promotional events,complaints, customer feedback, security and cleaning
  • Selling gift cards to customers/daily balancing of floats
  • Maintain a register of lost/found property
  • Co-ordinate the hiring of equipment Wheelchairs


To be successful, you will be a patient customer service professional with a passion for face to face customer service and be comfortable and experienced with handling cash. Your willingness to learn, approachable nature, good judgment and outstanding communication skills will be the key to your success. Combined, these attributes will equip you to play an important and proactive role in enhancing retailer experience.


Please note this is an ongoing casual role working on a varied flexible roster (approx. 4-13 hours per week).


Our values cultivate a culture that encourages our 1300+ team members to be curious, agile, passionate and committed. At Vicinity we embrace difference. We are committed to creating an inclusive work environment that supports diversity and flexibility.


Chatswood, NSW

Work Type: