Duty Manager, Roselands

We exist to enrich community experiences. We reimagine destinations of the future, creating places where people love to connect. We do this by creating unique and relevant consumer experiences, delivering compelling value to our retail partners and striving for excellence in everything we do.

We're looking for a Duty Manager to join our Roselands Centre team on a full-time basis covering Thursday evenings, weekends and public holidays.

Roselands is a three-level major regional shopping centre located 20kms south west of the Sydney CBD. The centre is anchored by Myer, Target, Coles and Food for Less, as well as more than 130 specialty stores across fashion, food and services. The centre offers free parking for 3,200 vehicles with quick and easy access from the M5 Motorway and King Georges Road, as well as a public transport bus service. Seen as a community meeting place, the popular centre is a convenient shopping, dining and entertainment destination for local residents and families. 

In this role, you will manage emergency situations, retailer and customer liaison and overall customer service in order to maximise Centre presentation and ensure customer satisfaction, you will also assist with contractors and operational requirements.

Key responsibilities include:

  • Overall management of the shopping centre in the absence of other centre management team members during weekends,  evening trade and public holidays
  • Management and resolution of conflict or issues that may arise
  • Accurate maintenance of risk, compliance and incident reporting using MS Office suite and building management systems
  • Manage emergency and crisis situations and follow the appropriate escalation procedures

To be considered for this role you will have previous experience within an operational and have excellent negotiation skills with regards to conflict resolution coupled with contractor management skills. A demonstrated understanding of safety, health and environmental management is a must. This role is critical to the effective operation of the centre in managing risk whilst ensuring a high customer experience is maintained at all times.

We're proud of our collaborative team culture and as a member of the Centre management team you will also be required to support the team with any emergency situations that may arise.

Why Vicinity?

At Vicinity, we are in the business of people. The people who shop in our centres, lease our retail space, invest in our centres, and of course, the people who work in and for our centres and our corporate office. Our people are important, and we believe in giving them every opportunity to grow and succeed in our business.

Our benefits program focuses on creating an awesome place to work in which our people are rewarded and recognised, and offers flexibility, balance and continuous learning opportunities, ensuring we give back, and that we look after ourselves.

Our values cultivate a culture that encourages our 1300+ team members to be curious, agile, passionate and committed. At Vicinity we embrace difference. We are committed to creating an inclusive work environment that supports diversity and flexibility.


Roselands - NSW

Work Type:


Closing Date:

11 May 2018