Customer Service Officer - Colonnades Shopping Centre

We exist to enrich community experiences. We reimagine destinations of the future, creating places where people love to connect. We do this by creating unique and relevant consumer experiences, delivering compelling value to our retail partners and striving for excellence in everything we do.


Colonnades is located approximately 30kms south of the Adelaide CBD in the heart of Noarlunga Centre and includes the city council offices, a TAFE campus, and Noarlunga Private Hospital. The centre is anchored by Woolworths, Coles, ALDI, Big W, Myer, Kmart and Harris Scarfe and includes more than 130 other specialty retailers including JB Hi-Fi, Sportspower, Cotton On, Priceline and The Reject Shop. For savvy shoppers and local families, Colonnades is a vibrant and convenient shopping centre that delivers a wide selection of accessible fashion, cafes and a value-focused fresh food market.


Our Shopping Centre Teams promote difference and diversity and foresee that this will greatly contribute to making Vicinity Centres an awesome place to work.


We are currently looking for a Customer Service Officer to join our concierge desk on a casual basis. This is a customer-facing role so the ability to think on your feet whilst displaying a positive and friendly approach is a must. We pride ourselves on providing a consistently strong customer experience at all times at Colonnades Shopping Centre and this role is critical in ensuring that standard is maintained.


Key responsibilities include:

  • Central communication point for directions, promotional events,complaints, customer feedback, security and cleaning
  • Selling gift cards to customers/daily balancing of floats
  • Maintain a register of lost/found property
  • Co-ordinate the hiring of equipment  eg. Wheelchairs


To be successful, you will be a true customer service professional with a passion for face to face customer service and be comfortable and experienced with handling cash. Your presentation, approachable nature, good judgment and outstanding communication skills will be the key to your success. Combined, these attributes will equip you to play an important and proactive role in enhancing retailer experience.


Please note this is an ongoing casual role working on a varied flexible roster (approx. 5-10 hours per week), including Tuesday mornings, Thursday evenings and weekend work on rotation.  


Why Vicinity?

At Vicinity, we are in the business of people. The people who shop in our centres, lease our retail space, invest in our centres, and of course, the people who work in and for our centres and our corporate office. Our people are important, and we believe in giving them every opportunity to grow and succeed in our business.

Our benefits program focuses on creating an awesome place to work in which our people are rewarded and recognised, and offers flexibility, balance and continuous learning opportunities, ensuring we give back, and that we look after ourselves.


Our values cultivate a culture that encourages our 1300+ team members to be curious, agile, passionate and committed. At Vicinity we embrace difference. We are committed to creating an inclusive work environment that supports diversity and flexibility.


Colonnades, SA

Work Type: