Assistant Operations Manager - Emporium Melbourne

We exist to enrich community experiences. We reimagine destinations of the future, creating places where people love to connect. We do this by creating unique and relevant consumer experiences, delivering compelling value to our retail partners and striving for excellence in everything we do.


Emporium Melbourne is a heritage building boasting world-class design and architecture, located in the heart of the Melbourne CBD. A premium retail destination that delivers a world-class shopping experience including an unparalled dining offer. With more than 210 specialty retail stores, the largest Australian designer precinct in the country, iconic International brands and 30 unique food outlets. Emporium Melbourne holds a captive market of affluent, youthful, fashion-forward customers, CBD workers, international tourists, families and weekenders.


The role of the Assistant Operations Manager is to assist in the day to day running of the Centre, ensuring it is maintained to the agreed standards and that customer and tenant satisfaction levels are achieved. In addition, this role is also responsible for managing the tenancy delivery program and all maintenance issues within the centre whilst liaising with various internal and external stakeholders across the Centre.


Key responsibilities include:

  • Support the Operations Manager in the maintenance of the Centre to maximise customer and retailer satisfaction.
  • Ensure regulatory compliance and risk management is achieved through the management of contractor services, reporting, EPC and ECO participation and management of retailer and staff emergency training
  • Control all Centre maintenance issues and ensure required targets are met where relevant (e.g. service level KPI’s)
  • Manage tenancy delivery process
  • Assist with other operational activities as required, including WHS planning, budgeting and cost management

Previous experience in a similar role, ideally within shopping centre facilities management will be highly regarded as will your solid technical knowledge of building operations and legislation, including regulatory compliance, contractor management capability and Workplace Health & Safety (WH&S). A background in construction and shop-fitting (or similar), with strong project management skills and an understanding of the mechanics of project management and managing costs would also be beneficial. 


Why Vicinity?

At Vicinity, we are in the business of people. The people who shop in our centres, lease our retail space, invest in our centres, and of course, the people who work in and for our centres and our corporate office. Our people are important, and we believe in giving them every opportunity to grow and succeed in our business.

Our benefits program focuses on creating an awesome place to work in which our people are rewarded and recognised, and offers flexibility, balance and continuous learning opportunities, ensuring we give back, and that we look after ourselves.


Our values cultivate a culture that encourages our 1300+ team members to be curious, agile, passionate and committed. At Vicinity we embrace difference. We are committed to creating an inclusive work environment that supports diversity and flexibility.


Melbourne, VIC

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