Customer Service Officer - The Glen

We exist to enrich community experiences. We reimagine destinations of the future, creating places where people love to connect. We do this by creating unique and relevant consumer experiences, delivering compelling value to our retail partners and striving for excellence in everything we do.


The Glen is a two-level major regional shopping centre located , approximately 20kms east of the Melbourne CBD.


The centre is undergoing a $450million major three-year redevelopment scheduled for completion in 2020, to better meet the needs of an evolving community. For local, affluent multi-cultural households, The Glen is the community meeting place that provides a convenient shopping and dining experience.


Our Shopping Centre Teams promote difference and diversity and foresee that this will greatly contribute to making Vicinity Centres an awesome place to work.


We currently have an exciting Customer Service opportunity available within The Glen Shopping Centre working on a part-time basis. Reporting to the Retail  Manager, this role acts as an important point of contact for our customers. You will assist customers by responding courteously, professionally and promptly to their enquiries and provide in-centre communication, coordination and information services.  


The successful applicant will have demonstrated customer service skills with previous experience in a customer-facing role. You will be mature in your approach, be confident in handling a variety of guest enquiries including cash transactions and be able to multitask and prioritise whilst being able to work independently with minimal supervision. A passion for providing an exceptional customer experience at all times is essential, due to the multicultural demographics of people who visit our centres, the ability to speak Cantonese and/or Mandarin will be highly regarded.  

Please note this is a part-time role working five shifts per week from Monday to Friday, shifts are allocated during a morning or afternoon roster. 


Why Vicinity?

At Vicinity, we are in the business of people. The people who shop in our centres, lease our retail space, invest in our centres, and of course, the people who work in and for our centres and our corporate office. Our people are important, and we believe in giving them every opportunity to grow and succeed in our business.

Our benefits program focuses on creating an awesome place to work in which our people are rewarded and recognised, and offers flexibility, balance and continuous learning opportunities, ensuring we give back, and that we look after ourselves.


Our values cultivate a culture that encourages our 1300+ team members to be curious, agile, passionate and committed. At Vicinity we embrace difference. We are committed to creating an inclusive work environment that supports diversity and flexibility.


The Glen, VIC

Work Type:


Closing Date:

23 Aug 2017