Customer Service Officer - The Glen

Enriching Community Experiences

We exist to enrich community experiences. We reimagine destinations of the future, creating places where people love to connect. We do this by creating unique and relevant consumer experiences, delivering compelling value to our retail partners and striving for excellence in everything we do.


The Glen is a two-level major regional shopping centre located, approximately 20kms east of the Melbourne CBD.

The centre is undergoing a $450million major three-year redevelopment scheduled for completion in 2020, to better meet the needs of an evolving community. For local, affluent multi-cultural households, The Glen is the community meeting place that provides a convenient shopping and dining experience.


Our Shopping Centre Teams promote difference and diversity and foresee that this will greatly contribute to making Vicinity Centres an awesome place to work.


We currently have an exciting Customer Service opportunity available within The Glen Shopping Centre. Reporting to the Retail Manager, this position serves as an important point of contact for customers, providing a high level of customer service.  You will assist customers by responding courteously, professionally and promptly to their queries, and provide in-centre communication, coordination and information services.  


The successful applicant will have demonstrated customer service skills with previous experience in a customer-facing service role, cash handling experience, a strong ability to multitask and prioritise, the ability to work independently with minimal supervision and a passion for assisting people. In addition, due to the multicultural demographics of people who visit our centres, the ability to speak another language, in particular Cantonese and Mandarin.  


Please note this is an ongoing casual role working on a varied roster (approx. 8-12 hours per week), including Thursday and Friday evenings and weekend work. 


Our values cultivate a culture that encourages our 1300+ team members to be curious, agile, passionate and committed. At Vicinity we embrace difference. We are committed to creating an inclusive work environment that supports diversity and flexibility.


The Glen

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